Privacy Policy

Metafold Inc. and its divisions, affiliates and subsidiaries (hereinafter "METAFOLD") respects the privacy and the integrity of any Personal Information that you provide in the use of our Website, including www.metafold3d.com (“Website”), Products (“Products”) and Services (“Services”). This Privacy Policy explains our policy regarding the collection, use and disclosure of your Personal Information.

A link to our Privacy Policy is accessible on our Website at metafold3d.com/privacy. This Privacy Policy will be continuously assessed against new technologies, business practices and our users' needs. As we update, expand, and diversify our Products and Services, this Privacy Policy may evolve. Please check this Privacy Policy from time to time for updates by checking the date of the "Last Update" at the top of this document. We will take reasonable measures to notify You of material changes to this Privacy Policy by posting this on our home page or otherwise notifying You. You acknowledge and agree that your access of our Website and your use of our Services following any posted changes to the Privacy Policy indicate your acceptance of such changes.

Application of this Policy

At METAFOLD, we are committed to protecting the privacy of our users, which is why we do not sell or rent any Personal Information (as defined in ‘What is Personal Information’) regarding our users to any third party. We hope this Privacy Policy will answer your questions regarding how we treat personal information gathered from visitors to our Website and the use of our Products and Services.

What is Personal Information

For the purposes of this Privacy Policy, “Personal Information” means information that identifies a living individual or can be used to identify an individual. This includes but is not limited to Your name, address, e-mail address, country of residence, as well as other information when such information is combined with other information (e.g. cell phone number, location). Personal Information does not include business contact information. Personal information does not include "aggregate" information, which is data we collect about the use of our Website, Products and Services. Our privacy policy does not restrict or limit our collection and use of aggregate information.

Consent

You acknowledge and agree that by accessing our Website, Products and/or using our Services you fully understand, accept, and voluntarily consent to the collection, use, retention, and disclosure of Personal Information accordance with this Privacy Policy. It is always your choice whether you provide us with your personal information; however, a decision to withhold personal information may restrict or prevent us from providing you with access to our Product or Service. We will only collect, use, and disclose your Personal Information with your consent, except where otherwise permitted or required by applicable law or regulatory requirement.

Collection of Personal Information

To use certain features of our Website, Product and Services you must first complete a registration process and establish an account (“Account”).  During registration for your Account you will be required to provide basic information such as your company name, name, phone number, job title, and email address and establish a password. METAFOLD will retain this information and associate it with your Account.

Use of Personal Information

You acknowledge that METAFOLD may use Personal Information that you voluntarily disclose to us to:

1. Provide you with information about new Products, Services, Newsletters, Informative E-mails, and Research on future product ideas or improvements and, by using our Website, Products and Services, you give Your consent to receive such information.
2. Assist us in creating or providing content that is relevant to you.
3. Provide you with special offers that may be of interest to you and to improve your experience on our Website or with our Product and Services.
4. Assist us in creating better Products and Services to meet your needs.
5. Provide you with technical support for our Product and Services.
6. Help you quickly find software, Services, or product information important to you.
7. Send transaction-related communications such as welcome letters, account status, and Product or Service Order confirmations. METAFOLD may also send you surveys or marketing communications to inform you of new Products or Services or other information that may be of interest; and
8. Restrict the availability of some of the Products, Services, and content to certain parts of the world, where required for legal reasons, by using your address, IP address and other information to enforce those restrictions.
9. If You choose to add your mobile phone number or register via short message service (“SMS”), which is optional, Your mobile phone number will also be recorded to allow You to submit responses via SMS, for password recovery purposes, and for security and identity verification. We will not use Your mobile phone number for any non-Service related purposes, and we will not share it with third parties and if You have selected at any time not to receive communications by SMS or phone we will respect that choice.

You may always choose not to provide personal information, but if you so choose, our Products and Services may not be available to you. You agree that you are under no obligation to provide us with this information and can access many aspects of our Website without providing us any personal information.

While using the service and Website, you may have opportunities to post reviews or other personal information in public forums at your own discretion. Please understand that when you post such information, it is made public and is not subject to this policy.

You should exercise caution when deciding to disclose any personal information in a publicly available forum such as the Website and agree to indemnify METAFOLD for any damages or claims resulting from any of your postings. METAFOLD is not obligated to monitor postings and at its discretion may remove any content submitted.

Disclosure of Personal Information

METAFOLD will not sell or rent your personal information to any other party and will only use and disclose your personal information for the purposes for which it was collected as described in this Privacy Policy. However, you agree that METAFOLD may disclose your personal information in the circumstances set out below:            

1. METAFOLD may disclose your personal information with your prior consent.
2. METAFOLD may be required by law to disclose personal information without your consent in the event of emergency situations or when required by government or other legal authority.
3. METAFOLD may also disclose personal information to third parties in connection with a corporate re-organization, merger or amalgamation, or the sale of all or substantially all of our assets, provided that, where appropriate, any party to whom the information is disclosed is bound by agreements or obligations, and required to use or disclose your personal information in a manner consistent with the use and disclosure provisions of this Privacy Policy, unless you consent otherwise; or
4. METAFOLD may share your personal information with service providers who perform Services on our behalf. For example, we may hire other companies to handle the processing of payments, collect debts, to provide data storage, to host Website, to fulfill orders, to assist in direct marketing, to conduct audits, etc. Those companies will be permitted to obtain only the personal information they need to provide the service. Each company is bound by agreement or obligations with METAFOLD to implement and maintain reasonable security procedures and practices in order to use and disclose your personal information in a manner consistent with the use and disclosure provisions of this Privacy Policy, unless you consent otherwise. These service providers are in Canada and the United States and, as a result, Your Personal Information may be stored, processed, or transferred into or out of these countries. We take all reasonable measures and precautions to protect Your Personal Information when it is being handled by our service providers. If You wish to obtain more information on our use of service providers and our policies and practices regarding such service providers, please contact us at privacy@Metafold.com.

How to Opt-out or Withdraw

You can withdraw your consent for the use of your personal information at any time by deleting your Account or by providing written notice to us of that withdrawal. You acknowledge that Personal Information may be retained by METAFOLD as described in the “Retention of Personal Information” below.

If you do not wish to receive marketing communications, you may follow the "unsubscribe" instructions included within each e-mail communication or by selecting or deselecting (depending on the service) the appropriate option in your Account settings. Please keep in mind that, even if you choose not to receive marketing communications, you will continue to receive transactional or account communications related to Services or Products that you have requested (e.g. purchase confirmation e-mails and invoices).

Retention of Personal Information

METAFOLD maintains information about you for as long as we provide service to you, and longer for related business activities. After information is no longer necessary for our business purposes, we destroy the information unless there is an outstanding request or order to preserve the information.

We may retain certain data as necessary to prevent fraud or future abuse, or for legitimate business purposes, such as auditing, account recovery, or if required by applicable federal, state, and provincial laws. All retained Personal Information will remain subject to the terms of this Privacy Policy.  If You request that Your Personal Information be removed from our databases, it may not be possible to completely delete all Your Personal Information due to technological and legal constraints. However, we will take such steps as are reasonable to destroy the information or to ensure that the information is deidentified.

Safeguards we have in place

METAFOLD stores and process your personal information on our computers principally in Canada and the United States. Accordingly, your data may be available to government bodies or their agencies in those jurisdictions under a lawful order, irrespective of the safeguards we have put in place for the protection of Your Personal Information.

METAFOLD employs reasonable managerial and technical measures to ensure that your personal information is secure. In addition, our dedicated team of information technology professionals works to maintain data accuracy and prevent unauthorized access to sensitive information.  Unfortunately, no security system can be guaranteed to be 100% secure. Accordingly, we cannot guarantee the security of your personal information and cannot assume liability for improper access to it. The Internet is not a secure medium and you acknowledge and agree that the privacy of your e-mail communication and personal information can never be guaranteed as any e-mail communication may be lost, intercepted, or altered. By using our Website, or providing personal information to us through any means, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of our Website, Products and Services.

Access to your personal information

You are responsible for updating and maintaining the truth and accuracy of the personal information you provide to us relating to your Account. If you want to update the personal information, you have provided to us, you should do so by visiting the “Account” section of the Website. You must be signed in to access your Account.

You can ask to see your personal information. If you want to review, verify, or correct your personal information, please contact our Privacy Officer. Please note that any such communication must be in writing. Generally, your information is kept in the applicable cloud storage instance typically located in Canada.

When requesting access to your personal information, please note that we may request specific information from you to enable us to confirm your identity and right to access, as well as to search for and provide you with the personal information that we hold about you. We may charge you a fee to access your personal information; however, we will advise you of any fee in advance. If you require assistance in preparing your request, please contact the office of our Privacy Officer.

Your right to access the personal information that we hold about you is not absolute. There are instances where applicable law or regulatory requirements allow or require us to refuse to provide some or all the personal information that we hold about you. In addition, the personal information may have been destroyed, erased, or made anonymous in accordance with our record retention obligations and practices.

If we cannot provide you with access to your personal information, we will endeavor to inform you of the reasons why, subject to any legal or regulatory restrictions.

Collection of non-personal information

You acknowledge and agree that from time to time METAFOLD, its service providers and business partners  may collect non-personal information from your use of our Website, Products and Services such as server log files, environmental variables (such as MAC address, device IMEI, device type (iOS, Android, Windows or Mac), screen resolution, OS version, Internet browser, and Internet browser version) and from scanning navigational data to collect non-personal information about our users in order to help us deliver better service and user experience. Such non-personal information could include the IP addresses or areas of site being clicked on most frequently. METAFOLD and our service providers (including ad servers, outbound email vendors, affiliate vendors and search engine advertising agencies, and providers of web analytics tools) and business partners may also use "cookies" as well as so-called "pixel tags," "web beacons," "clear GIFs" and other similar technologies to help us deliver better service and user experience and to facilitate your ongoing access to and use of our Services. Cookies are files saved to your computers through your Web browser to e. To learn more about cookies, please visit http://www.allaboutcookies.org/. You may find more information about opting out of most third-party service cookies at www.networkadvertising.org or other related sites.

Cookies

METAFOLD and our service providers (including ad servers, outbound email vendors, affiliate vendors and search engine advertising agencies, and providers of web analytics tools) may also use “cookies” as well as so-called “pixel tags,” “web beacons,” “clear GIFs” and other similar technologies to help us deliver better service and user experience and to facilitate Your ongoing access to and use of our Website, Products and Services. Cookies are files saved to Your computers through Your Web browser to enable Website, Products or Service providers systems to recognize Your browser and capture and remember certain information. METAFOLD, like many other Web Services, uses cookies to understand and save Your preferences for future visits and to compile aggregate data about site traffic and site interaction, so that we can offer better site experiences and tools in the future.

If You do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows You to automatically decline cookies, or to be given the choice of declining or accepting the transfer of a particular cookie, or cookies from a particular Website, to Your computer. If You choose to reject all cookies, you may not be able to access the Services. To learn more about cookies, please visit http://www.allaboutcookies.org/. You may find more information about opting out of most third-party service cookies at www.networkadvertising.org or other related sites.

You may opt out of the DoubleClick cookie by visiting the Google advertising opt-out page or You may opt out of Google Analytics by visiting the Google Analytics opt-out page. Google has additional information available about their Remarketing Privacy Guidelines, and Restrictions.

Hyperlinks

Our Website are connected by "hyperlinks" to other Websites. You acknowledge and agree that METAFOLD makes no representation, warranty, covenant, or claim regarding, and METAFOLD expressly disclaims and denies any responsibility or liability for, directly or indirectly, the privacy practices on any third-party Website or resource accessible by hyperlink from our Website. You agree that the inclusion of any such hyperlink does not suggest, represent, warrant, covenant or imply that METAFOLD monitors, endorses, or exerts any control over such Website or linked resource whatsoever.  You agree that METAFOLD provides these hyperlinks to you only as a convenience, and the inclusion of any hyperlink does not suggest, represent, warrant, covenant or imply affiliation, endorsement or adoption by METAFOLD of any such Website or linked resource whatsoever.

When you leave our Website, you acknowledge and agree that our terms and policies do not govern your access to, and use of, other Websites. You acknowledge our recommendation to review the applicable privacy and data gathering practices, of any Website or linked resource to which you navigate from our Website.

Social Media Widgets

Our Website may include Social Media Features, such as the Facebook, Twitter, Instagram, LinkedIn buttons and Widgets, such as the Share this button or interactive mini programs that run on our Website. These features may collect Your IP address, which page You are visiting on our Website, and may set a cookie to enable the feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Website. Your interactions with these features are governed by the privacy policy of the company providing it.

California Residents, California Consumer Privacy Act

If You are a resident of California, the applicable data protection legislation permits You to request that we tell You what Personal Information we hold about You, how we process it and that we provide You with a copy of that information. You are also entitled to access or (under certain circumstances) delete Your Personal Information. You can exercise this right free of charge. We may ask You to provide further information to confirm Your identity before considering Your request.

In accordance with California Civil Code 1798.83, California residents are entitled to know that they may file grievances and complaints at California Department of Consumer Affairs, 400 R Street, Suite 1080, Sacramento, CA 95814, or by phone at 916-445-1254 or 800-952-5210; or by email to dca@dca.ca.gov.

METAFOLD does not sell or rent Users’ Personal Information with third parties for the third parties’ direct marketing purposes.  Nonetheless, if You are a California resident, You may request information about the disclosure of Your Personal Information to third parties for the third parties’ direct marketing purposes by emailing privacy@metafold3d.com.

For users in California, any third-party service providers are “service providers” under the California Consumer Privacy Act §1798.140(v) and may only use Your data only for the purposes defined under the applicable vendor agreement.

United Kingdom and European Union Residents

If You are a resident of the United Kingdom or the European Union, the applicable data protection legislation permits You to request that we tell You what Personal Information we hold about You and how we process it and that we provide You with a copy of that information. You are also entitled to access, rectify, change, update, delete, revoke, or improve upon Your Personal Information at any time. You can exercise this right free of charge. We may ask You to provide further information to confirm Your identity before considering Your request.

In addition, for purposes of providing our Website, Products and Services, You acknowledge that METAFOLD may transfer Your personal data to servers located in Canada or other countries outside of the UK and the European Economic Area which provide for a different level of data protection. By using and continuing to use of our Website, Products and Services You agree to that transfer.

Privacy Policy Information

If You have any questions about this Privacy Policy, concerns about how we manage Your Personal Information, or if you would like to make a inquiry about how we manage Your Personal Information, please contact us by email at privacy@metafold3d.comor by mail at:

METAFOLD Inc.
142 Beaconsfield Ave.,
Toronto, Ontario M6J 3J6
Canada

We will endeavor to answer Your questions within a reasonable period and advise You of any steps taken to address the issues raised by You.

Interpretation of this Privacy Policy

This Privacy Policy does not create or confer upon any individual any rights, or impose upon METAFOLD any obligations, in addition to any rights or obligations imposed by Canada's applicable federal and provincial privacy laws.  Should there be any inconsistency between this Privacy Policy and Canada's applicable federal and provincial privacy laws, this Privacy Policy will be interpreted to comply with the applicable privacy laws.

Unless otherwise stated above, any Website, Products and Services provided by METAFOLD is controlled and operated by us from Canada with servers in the cloud, and we do not intend that our Website, Products and Services subject us to the laws or jurisdiction of any state, country or territory other than that of Canada. We do not represent or warrant that the Services, or any part of the Services, are appropriate or available for use in any particular jurisdiction. Those who choose to access the Website, Products and Services do so on their own initiative and at their own risk, and are responsible for complying with all local laws, rules, and regulations. We may limit the Services' availability, in whole or in part, to any person, geographic area or jurisdiction we choose, at any time and in our sole discretion.